All questions
What are your hours?
We are open 24 hours a day, every day of the week.
How do you work out the cost of a tow?
It depends on the type of service, the distance to the drop-off and whether winching or extra equipment is needed. We tell you the cost on the phone before we head out.
What affects how long it takes to reach me?
It depends on where you are, road and weather conditions, and how many calls are ahead of yours. We give you an honest estimate when you call.
How do I request a tow or roadside help?
Call us and tell us your location, your vehicle and what is wrong. We confirm the details and the cost, then dispatch a truck to you.
Can you tow an all-wheel-drive vehicle?
Yes. A flatbed carries the vehicle with all four wheels off the ground, which is the usual way to move all-wheel-drive cars and SUVs.
Can I call for a tow at night?
Yes. S & J Towing is open 24/7, including nights, weekends and holidays.
Will winching damage my vehicle?
We attach to proper recovery points and pull slowly to limit strain. If we see a risk of damage, we explain it before we start.
What if the vehicle can't be driven after it's out?
We can load it onto the flatbed and take it to your home, a repair shop or another address.
What if the engine still won't start?
Then the problem may lie beyond the battery. We can tow your vehicle home or to a repair shop.
Is a jump start safe for my vehicle's electronics?
We check the connections and attach the cables in the correct order before starting, which is the standard way to protect the electrical system.
What if my wheels have locking lug nuts?
We need the key that came with the vehicle, often stored in the glove box or with the spare. Without it, towing may be the better option.
Can you fix the flat tire itself?
This service puts your spare on so you can drive. A tire shop can repair or replace the damaged tire, and we can tow the vehicle there if the spare can't be used.
How much fuel do you bring?
Enough to reach the nearest station, where you can fill the tank yourself.
What if the engine won't start after adding fuel?
Then the problem may not be fuel alone. We can load the vehicle and take it to a repair shop or another address.