Flat tire changes
A tire went flat and you're stuck on the side of the road. We put on your spare right there, or tow the vehicle if there's no usable spare.
When to call about a flat
- A tire went flat while you were driving and you pulled over.
- You came back to your parked vehicle and found a flat tire.
- You don't have the tools or a safe spot to change it yourself.
- The lug nuts are too tight to loosen by hand.
- Snow, rain or traffic makes kneeling beside the road unsafe.
How the tire change works
We park to shield the work area, set out cones if needed and check that your spare holds air and isn't damaged. We jack up the vehicle, remove the flat, mount the spare and tighten the lug nuts.
If the spare is missing, flat or the wrong size, we load the vehicle and take it to your home, a tire shop or another address. Either way, you know the plan before we start.
Good to know
- Pull as far off the road as you safely can and turn on your hazard lights.
- Find out where the spare, jack and wheel lock key are kept, if your vehicle has them.
- Many spares are temporary, so drive on them gently and only as far as needed.
- Have the flat tire repaired or replaced soon so you have a spare again.
Questions about flat tire changes
What if my wheels have locking lug nuts?
We need the key that came with the vehicle, often stored in the glove box or with the spare. Without it, towing may be the better option.
Can you fix the flat tire itself?
This service puts your spare on so you can drive. A tire shop can repair or replace the damaged tire, and we can tow the vehicle there if the spare can't be used.